USR Survey help
USR Survey lets you ask employees, customers and partners what they think and turns the answers into actions. Pick a ready template, send it in English, Hindi, Tamil or Kannada, watch responses, read insights, then agree actions with an owner and a date.
See the screens
Sample company data. Screens can change as the app improves; the steps stay the same.
Welcome
USR Survey lets you ask employees, customers and partners what they think and turns the answers into actions. Pick a ready template, send it in English, Hindi, Tamil or Kannada, watch responses, read insights, then agree actions with an owner and a date.
- Ready templates for employees, customers and partners
- Anonymous or confidential surveys with a privacy minimum group size
- Reminders to people who have not answered
- Insights: engagement themes, eNPS and customer NPS
- Actions with owner and date, and a You said, we did note
A year in USR Survey
| When | What happens | Who |
|---|---|---|
| Start of the year | Choose the year's surveys; check Settings and Contacts. | HR |
| Every month | Monthly pulse: three questions, about two minutes. | Everyone |
| Once or twice a year | Employee engagement survey and Customer relationship survey (NPS). | Everyone, customers |
| After each survey | Read Insights, pick the biggest issues, write Actions. | HR, leaders |
| Every month | Update action status and tell people what changed. | Action owners |
| 30 days after joining | New joiner check-in. | New joiners |
Key ideas
- Survey, Template. A set of questions sent to a group; a ready, tested set you can change.
- Anonymous. Nobody can see who gave which answer; the app only marks who responded so reminders skip them.
- Confidential. Named answers are held by a small trusted group such as HR.
- Smallest group shown. Least number of answers before a team's result is shown (3, 5, 7 or 10).
- eNPS and NPS. Score from -100 to +100 for recommending you as employer or supplier. Engagement index is a percentage.
- Action. One thing you will do because of a survey, with an owner and a due date.
Surveys fail when nothing happens afterwards, so every survey links to Actions and a You said, we did note. Customer and partner surveys go only to contacts who gave consent; anyone can unsubscribe.
Features step by step
5.1 Overview
Employee NPS and Engagement index with change since the last wave; Customer NPS; Live surveys and Pulse response rate; Actions open and overdue; employees and customers side by side; What people are saying (Positive, Neutral, Needs attention). + New survey.
5.2 Surveys
Tabs: All, Employees, Customers, Partners, Live, Drafts. + Create with AI or From a template. Audience, status (Draft, Live, Closed), responses (such as 131 of 156, 84%), dates. A Closed survey takes no more answers.
5.3 Templates
Employees: Employee engagement, Monthly pulse, New joiner check-in (30 days), Exit survey, Training feedback. Customers: Customer relationship survey (NPS), Product or service feedback, Event or webinar feedback. Each in English, Hindi, Tamil, Kannada. Preview, Use this template.
5.4 Approvals
Surveys waiting when an approval rule needs one. Counts: Waiting, Overdue, Approved this month.
5.5 Insights
eNPS over time; what matters most to engagement (themes such as Workload, Trust in leadership; low scores are where to act first); customer NPS; how customers rate Effort, Reliability, Understanding, Value. Write the one-page summary and download as Word for the management review.
5.6 Actions
+ Add an action: what, source survey, theme, who it helps, owner, due date, status (not started, in progress, done). You said, we did tells people what changed.
5.7 Contacts
Customer and partner people who can be surveyed (not employees). Upload contacts or Sync from USR CRM Lite. Consent: Yes, or No: not surveyed.
5.8 Settings
Smallest group shown; reminders to non-responders (None, One, Two, Three); sender name for employee surveys; branding from Admin > Branding and white-label.
5.9 Plan & billing
One bill for every USR app. Free ₹0 (US$0): 3 surveys a year, 100 responses. Business ₹1,666 (US$20) per company a month on the yearly plan: unlimited surveys, 2,500 responses a month. Growth ₹4,166 (US$49): heatmaps, AI themes, action plans, WhatsApp. Group ₹9,999 (US$121): up to 5 companies. Enterprise: talk to us. INR excludes 18% GST.
If something is not working
| Problem | What to do |
|---|---|
| Few people answered | Send a reminder (usually adds 15 to 20 percent). Check Settings > Reminders. |
| A team's result is not shown | Fewer people answered than the smallest group. This protects privacy. |
| A customer did not get the survey | Check Contacts: Consent may say No. |
| The survey did not send | It may be waiting on Approvals. |
Questions people ask
Can HR see who answered what in an anonymous survey? No.
Do customers need to agree? Yes. Only contacts with consent get surveys.
Which languages? English, Hindi, Tamil, Kannada, more by translation.
Can I try it free? Yes: 3 surveys a year and 100 responses.
Glossary
eNPS: employee Net Promoter Score. NPS: Net Promoter Score for customers. Engagement index: how engaged people feel. Action: a thing you will do because of a survey. Consent: a person's agreement to be contacted.
USR Survey shares one record with these apps
No retyping between apps: data entered once flows to the next app, on the same login.
USR Survey is part of USR One. People Suite from ₹39 ($1) per employee a month, or every app in USR One Complete. Free for up to 10 people.
See USR One
