Every ticket and visit on time
Tickets with SLAs, scheduled visits and AMC contracts, maintenance and feedback in one flow.
- Desk: Every ticket tracked with SLAs
- Field Service & AMC: Schedule visits and track AMC contracts
- Maintenance: Breakdowns and preventive maintenance
- Feedback: Ask for feedback after every resolution
- Customer Success: Health scores and renewals
How it works
Each step hands its record to the next, so nothing is typed twice.
- Every ticket tracked with SLAs
One support desk for every USR app, with a knowledge base that answers before a ticket is needed. AI drafts help articles from solved tickets, and the help centre embeds on your…
USR Desk - Schedule visits and track AMC contracts
USR Field Service & AMC for service businesses. Jobs with response SLAs, a dispatch board, a job sheet on the phone with customer sign-off, the installed base, and AMCs with…
USR Field Service & AMC - Breakdowns and preventive maintenance
USR Maintenance for plants. Breakdowns raised by QR code, preventive plans by days or run hours, calibration due dates, spares with reorder levels, and downtime by…
USR Maintenance - Ask for feedback after every resolution
CSAT, NPS and effort surveys that send themselves. After every resolved ticket, won deal, go-live and closed project, by email, WhatsApp, link or inside your app, in your…
USR Feedback - Health scores and renewals
USR Customer Success for subscription businesses. A health score for every customer, journeys that run every touchpoint on their own (welcome, setup, adoption nudges, milestones,…
USR Customer Success
Questions
Which apps are in the service and amc solution?
USR Desk, USR Field Service & AMC, USR Maintenance, USR Feedback and USR Customer Success, on one login and one record.
How much does it cost?
Each paid USR app is ₹5–₹15 ($0.20–$0.40) per employee a month on annual prepaid billing, by headcount. Any 5 paid apps cost the price of 3 with USR One, and free apps add nothing.
Can I start with one app?
Yes. Start with the step that hurts most and add the rest later. Records you enter once flow to every app you add.
Who sets it up?
Setup, templates and data import are done for you, and your team learns with two-minute AI lessons in their language.
See service and amc run for your company
Book a demo set up with your industry, or start free with sample data.