User adoption kit
Users learn the app on their own. Partners grow.
A tour, videos, tutorials, manuals and AI help are built into every USR app, so customers get going fast and partners spend less time on training and support calls.
45+ apps, AI in every appISO 27001 · ISO 42001 · DPDP ReadyPrices in INR and USDMSME (Udyam) registered
Watch: learn any USR app on your own
- For customers: every user learns on their own, in the app, at any hour.
- For resale and implementation partners: fewer training sessions and support calls, so your team spends time on new customers.
- For HR and admins: a 10-step setup checklist shows what is done and what is left.
- Same in every USR app: HR, payroll, sales, finance and operations.
Everything a new user needs, inside the app
AI agents built in, with people in charge
AI is built into every USR app. It answers, drafts and points the way. People make the decisions.
Ask USR supportAsk in plain words. AI answers at once from the help content. Press Talk to a person and a support person gets the full conversation, with a reference number.
Ask AI how to…On every page, ask how to do the task in front of you and get the steps for this app.
USR AssistDrafts replies, reminders and letters, and handles tasks across apps. Nothing is sent until a person approves it.
AI inside the workFor example, draft OKRs with AI, or a 1:1 that writes its own notes. AI does not decide ratings or pay.
Who does what, from day one
| When a user needs… | What the app gives them | What the partner does |
|---|---|---|
| To get started | A one-minute tour for their role and a 10-step setup checklist | Sets up the company and brings the data in |
| To learn a task | Tutorials with Show me, and short videos in English or Hindi | Trains only on the customer's own process |
| An answer to “how do I…” | Ask AI, the FAQ, guides and the user manual, with search | Handles what is left, with the full conversation in hand |
| To know what changed | What's new, with every release and its date | Nothing to write or send |
| Their own language | English, Hindi, Tamil, Kannada, Arabic, French and Spanish | Nothing to translate |
Formal user manuals, by role and by app
The help centre sits on top of our formal user manuals. Each USR app has its own user manual, organised by type of user and written in plain words.
EmployeesManagersHR admins and HRBPsFinance and payroll teamsContract, temp and field staffCompany admins and ITPartners and consultants
Admins can export help content to Excel or PDF for their own induction packs. For deeper learning, USR Academy has courses and certificates, and video tutorials cover every suite.
Why partners like it
The adoption kit does the routine teaching, so partners can focus on set-up, process advice and new customers.
- Your brand on the help too. With white label, the product name and your support email appear in the app, in Help and in emails. “Powered by USR INFOTECH Solutions Pvt Ltd” and the USR copyright always stay in the footer.
- Show it in the demo. Open Help & tutorials in the demo company and let the buyer try the tour and Ask AI.
- Certify your team. USR Academy L1 to L3 teaches the help system along with each app.
- Customers who buy direct get the same kit, with set-up and support from OKR Stars Pvt Ltd, our group company and delivery centre.
About these screens. Real USR PMS screens with sample data. The same help system is built into every USR app. Video voices are AI voices. ISO 27001 · ISO 42001 · DPDP Ready.