Every customer touchpoint, on its own
Surveys at the right moment, testimonials with consent, referrals, a blog and help centre that write themselves, and renewals that sell themselves.
- Feedback: Ask at every go-live, ticket and milestone
- Referrals: Promoters give testimonials and referrals, with consent
- Publish: Testimonials, stories and posts appear on your website
- Desk: Unhappy customers become tickets, solved fast
- Customer Success: Journeys, value reports and renewals run on their own
How it works
Each step hands its record to the next, so nothing is typed twice.
- Ask at every go-live, ticket and milestone
CSAT, NPS and effort surveys that send themselves. After every resolved ticket, won deal, go-live and closed project, by email, WhatsApp, link or inside your app, in your…
USR Feedback - Promoters give testimonials and referrals, with consent
USR Referrals for B2B businesses. Ask promoters at the right moment for a referral, a review or a testimonial. Customers approve the exact wording and sign their consent,…
USR Referrals - Testimonials, stories and posts appear on your website
USR Publish for growing businesses. AI picks topics from your own support questions, releases and compliance changes, drafts posts with sources in 19 languages, and publishes…
USR Publish - Unhappy customers become tickets, solved fast
One support desk for every USR app, with a knowledge base that answers before a ticket is needed. AI drafts help articles from solved tickets, and the help centre embeds on your…
USR Desk - Journeys, value reports and renewals run on their own
USR Customer Success for subscription businesses. A health score for every customer, journeys that run every touchpoint on their own (welcome, setup, adoption nudges, milestones,…
USR Customer Success
Questions
Which apps are in the customer experience solution?
USR Feedback, USR Referrals, USR Publish, USR Desk and USR Customer Success, on one login and one record.
How much does it cost?
Each paid USR app is ₹5–₹15 ($0.20–$0.40) per employee a month on annual prepaid billing, by headcount. Any 5 paid apps cost the price of 3 with USR One, and free apps add nothing.
Can I start with one app?
Yes. Start with the step that hurts most and add the rest later. Records you enter once flow to every app you add.
Who sets it up?
Setup, templates and data import are done for you, and your team learns with two-minute AI lessons in their language.
See customer experience run for your company
Book a demo set up with your industry, or start free with sample data.