1. Scope
This policy applies to everyone who uses usrinfo.tech, USR Apps, USR One, USR PMS and any other service from USR INFOTECH Solutions Private Limited (CIN U72200KA2013PTC072673), including customers, their users, partners and visitors. It forms part of our Terms.
2. You must not
- Break any law, including data protection, anti-spam, consumer, employment and export laws.
- Upload or share content that is unlawful, harmful, harassing, discriminatory, defamatory or infringes someone else’s rights.
- Process personal data in USR products without a lawful basis, or ignore the rights of the people it relates to.
- Send spam or bulk messages (email, SMS or WhatsApp) to people who have not agreed to receive them.
- Try to access accounts, data or systems you are not authorised to use, or test our security without written permission.
- Upload malware, or overload, disrupt or reverse-engineer the service.
- Resell, sublicense or share accounts except as allowed in a partner agreement.
3. Using AI features
- Review AI drafts, ratings and suggestions before you act on them. A person in your organisation is responsible for every decision.
- Do not use AI features to make fully automated decisions with legal or similarly significant effects on people (such as hiring, firing or pay) without human review.
- Do not use AI features to create deceptive, harmful or unlawful content, or to impersonate others.
- Label AI-generated content where the law or fairness requires it.
Our AI practices are certified to ISO/IEC 42001.
4. How we enforce this policy
We may investigate suspected breaches and, depending on the seriousness, warn the account owner, remove content, suspend affected users or features, or end the service under our Terms. Where possible we contact the customer first, except where urgent action is needed to protect people, data or the service.
5. Report abuse
Email support@usrinfo.tech with the subject “Abuse report” and as much detail as you can. Security vulnerabilities can be reported the same way; please do not test them on live customer data.
