Every complaint answered, every visit signed, every renewal on time
A real week, step by step, on USR Apps: USR Desk, USR Field Service & AMC, USR Feedback, USR Customer Success and USR Quality.
- SLA compliance
- First response time
- CSAT and NPS trend
- Repeat complaints
- AMC renewals due
- Technician workload
Your week, end to end
- A complaint arrives on WhatsApp
It becomes a ticket with the customer's SLA. The knowledge base suggests an answer first.
USR Assist: Drafts the reply in the customer's language.
USR Desk - A technician is on the way
Dispatched by skill and location. The job sheet, photos and customer sign-off are on the phone.
USR Assist: Suggests the likely fix from past jobs on the same machine.
USR Field Service & AMC - The customer is asked how it went
A short survey goes out the moment the job closes, by WhatsApp or email.
USR Assist: Groups comments into themes for the weekly review.
USR Feedback - Repeat problems become a fix
Recurring complaints open a CAPA, so the root cause gets fixed, not just the ticket.
USR Assist: Spots the pattern across tickets before customers do.
USR Quality - Renewals are never a surprise
Health scores, AMC renewals due and a value report before every renewal.
USR Assist: Writes the value report from the year's tickets and visits.
USR Customer Success
Can it handle…?
The cases that break most tools, answered.
Can USR handle sLAs by customer tier?
Yes. Response and resolution clocks per contract.
Can USR handle escalations?
Yes. Auto-escalate before a breach, with the manager alerted.
Can USR handle aMC visit schedules?
Yes. Planned visits generated from each contract.
Can USR handle spares on the van?
Yes. Usage recorded on the job sheet.
Can USR handle articles in Indian languages?
Yes. The knowledge base answers in the customer's language.
Can USR handle a customer portal?
Yes. Customers raise and track tickets themselves.
Can USR handle root cause, not just tickets?
Yes. Repeat issues open a CAPA in USR Quality.
Can USR handle feedback in reviews?
Yes. Scores flow into each technician's PMS goals.
What you keep
Connected through USR Connect and single sign-on.
See your week on USR Apps
A demo set up for your role, or start free with sample data.