Hear every customer. Act on every score.
CSAT, NPS and effort surveys that send themselves. After every resolved ticket, won deal, go-live and closed project, by email, WhatsApp, link or inside your app, in your customer's language. Promoters are invited to give a testimonial or a referral, low scores become follow-ups, and scores flow into performance reviews.
What you can do with USR Feedback
Every screen is set up around your process, with USR Assist drafting, answering and flagging inside the app, always with your approval.
Surveys
Responses
Follow-ups
Triggers
Teams & products
Employee scores
Delivery channels
USR Feedback screens
Sample company data. Open the interactive tour to click through every screen.
Surveys
Responses
Industries
Works well with
The same login, the same records and one bill.
Support desk and knowledge base
Service jobs, dispatch and AMC contracts
Breakdowns, preventive plans and calibration
Customer health, renewals and expansion
Questions about USR Feedback
How much does USR Feedback cost?
USR Feedback is ₹5–₹15 ($0.20–$0.40) per employee a month, by headcount, on annual prepaid billing. Any 5 paid USR apps cost the price of 3 with USR One, and USR Ready, USR Assist and USR Status are free.
Does USR Feedback work with my other apps?
Yes. USR Feedback shares one record of your people, customers and suppliers with every USR app, and works closely with USR Desk, USR Field Service & AMC and USR Maintenance, and connects to the tools you keep, such as TallyPrime, your HRMS and Google or Microsoft sign-in, through USR Connect.
Which industries use USR Feedback?
USR Feedback is set up with fields, workflows and rules for travel & hospitality, and works for any growing company.
Can I try USR Feedback before I buy?
Yes. Start free and your workspace opens with sample data in about two minutes. No card is needed, and you can book a live demo for your industry.
Is my data safe in USR Feedback?
USR INFOTECH is certified to ISO 27001 and ISO 42001 and is DPDP Ready. You can export all your data in Excel or CSV whenever you choose.
Which languages and devices does USR Feedback support?
USR Feedback works in any web browser on a computer or phone, with no app to install, and the apps support 19 languages.
See USR Feedback with your own process
Pick a slot and the invite lands in your calendar straight away. Or start free with sample data.