Know who needs you. Today.
USR Customer Success for subscription businesses. A health score for every customer, journeys that run every touchpoint on their own (welcome, setup, adoption nudges, milestones, value reports before renewal), renewals with a forecast, and one-click trials of the next app.
What you can do with USR Customer Success
Every screen is set up around your process, with USR Assist drafting, answering and flagging inside the app, always with your approval.
Customer health
Customer journeys
Risks and expansion
Value reports
Renewals
Playbooks
Score settings
USR Assist
USR Customer Success screens
Sample company data. Open the interactive tour to click through every screen.
Customer health
Risks and expansion
Where USR Customer Success fits
For service, support and AMC heads
Every complaint answered, every visit signed, every renewal on time
For founders, CEOs and business owners
The whole business on one screen, and answers in plain words
Service and AMC
Every ticket and visit on time
Customer experience
Every customer touchpoint, on its own
Industries
Works well with
The same login, the same records and one bill.
Questions about USR Customer Success
How much does USR Customer Success cost?
USR Customer Success is ₹5–₹15 ($0.20–$0.40) per employee a month, by headcount, on annual prepaid billing. Any 5 paid USR apps cost the price of 3 with USR One, and USR Ready, USR Assist and USR Status are free.
Does USR Customer Success work with my other apps?
Yes. USR Customer Success shares one record of your people, customers and suppliers with every USR app, and works closely with USR Desk, USR CRM Lite and USR Projects, and connects to the tools you keep, such as TallyPrime, your HRMS and Google or Microsoft sign-in, through USR Connect.
Which industries use USR Customer Success?
USR Customer Success is set up with fields, workflows and rules for it & services, and works for any growing company.
Can I try USR Customer Success before I buy?
Yes. Start free and your workspace opens with sample data in about two minutes. No card is needed, and you can book a live demo for your industry.
Is my data safe in USR Customer Success?
USR INFOTECH is certified to ISO 27001 and ISO 42001 and is DPDP Ready. You can export all your data in Excel or CSV whenever you choose.
Which languages and devices does USR Customer Success support?
USR Customer Success works in any web browser on a computer or phone, with no app to install, and the apps support 19 languages.
See USR Customer Success with your own process
Pick a slot and the invite lands in your calendar straight away. Or start free with sample data.