Support staffing calculator
Tickets or calls a day, minutes to handle each, and agent hours. See how many agents you need to keep up, with a healthy workload.
- Planning a support team
- Busy season staffing
- Checking if the team is overloaded
Workload
Agents needed
General information, not legal or tax advice. Rules change and differ by state; check with your CA or labour consultant before you act. Everything you type stays in your browser.
Made for people like you
How to use it
- Enter tickets or calls a day and minutes to handle one.
- Enter agent hours, target busy time and the peak hour share.
- See the agents needed for the day and the peak hour.
Good to know
Busy time
Agents cannot be busy 100% of the time. 70% to 80% leaves room for breaks, training and sudden peaks.
Plan for the peak
Tickets do not arrive evenly. Check you have enough people in the busiest hour, not just across the day.
Cut the work, not just add people
Self-service answers, better forms and fixing repeat issues cut tickets before you hire.
Measure it
Track first response time and resolution time against your SLA each week.
Questions people ask
Is it free? Do I need to sign up?
Yes, it is free and you do not need to sign up. Open it and use it as often as you like.
Is my data safe?
The numbers are worked out in your browser. Nothing you type is sent to USR unless you choose to email yourself the result.
How accurate is the result?
It is an estimate based on the rules shown on this page as of November 2026, not legal or tax advice. Rules and rates change, so check with your CA before you act.
Why not plan for 100% busy?
People need breaks and training, and tickets come in bursts. Planning for 100% means long waits.
Does this work for field teams?
Use visits a day and minutes per visit including travel, or try the field visit cost calculator.
Every ticket answered on time
USR Desk routes tickets, tracks SLAs and shows workload per agent, with AI answers for common questions.
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