Every ticket answered. Most questions answered first.
One support desk for every USR app, with a knowledge base that answers before a ticket is needed. AI drafts help articles from solved tickets, and the help centre embeds on your own website. SLA timers, escalation, a customer portal and widget, and articles in Indian languages.
What you can do with USR Desk
Every screen is set up around your process, with USR Assist drafting, answering and flagging inside the app, always with your approval.
Tickets
Performance
Knowledge base
Help centre widget
Search gaps
Customer portal
Desks & SLAs
USR Assist
USR Desk screens
Sample company data. Open the interactive tour to click through every screen.
Performance
Approvals
Where USR Desk fits
Works well with
The same login, the same records and one bill.
Questions about USR Desk
How much does USR Desk cost?
USR Desk is ₹5–₹15 ($0.20–$0.40) per employee a month, by headcount, on annual prepaid billing. Any 5 paid USR apps cost the price of 3 with USR One, and USR Ready, USR Assist and USR Status are free.
Does USR Desk work with my other apps?
Yes. USR Desk shares one record of your people, customers and suppliers with every USR app, and works closely with USR CRM Lite, USR Customer Success and USR Projects, and connects to the tools you keep, such as TallyPrime, your HRMS and Google or Microsoft sign-in, through USR Connect.
Which industries use USR Desk?
USR Desk is set up with fields, workflows and rules for it & services, bfsi & fintech, real estate & industrial parks and travel & hospitality, and works for any growing company.
Can I try USR Desk before I buy?
Yes. Start free and your workspace opens with sample data in about two minutes. No card is needed, and you can book a live demo for your industry.
Is my data safe in USR Desk?
USR INFOTECH is certified to ISO 27001 and ISO 42001 and is DPDP Ready. You can export all your data in Excel or CSV whenever you choose.
Which languages and devices does USR Desk support?
USR Desk works in any web browser on a computer or phone, with no app to install, and the apps support 19 languages.
See USR Desk with your own process
Pick a slot and the invite lands in your calendar straight away. Or start free with sample data.