Partner services
Partner services: guide prices
What USR partners typically charge for implementation, training, customisation, managed services and support. The app licence is always USR's list price.
45+ apps, AI in every appISO 27001 · ISO 42001 · DPDP ReadyPrices in INR and USDMSME (Udyam) registered
Two parts, never mixed
USR PartnerCertified by USR Academy · OKR Stars and other partners
Part 2 · Partner servicesHands-on help, only if wantedImplementation, training, customisation, managed services and support, priced by the partner. The guide prices below are where most partners start.Customer picks apps→Licence at USR list price+Services the customer chooses→Written quote before any work
Implementation
| Service | What the customer gets | Guide price, one-time |
|---|---|---|
| Self-service set-up | Sign up, pick apps and follow USR Assist, videos and manuals | ₹0$0 |
| Quick start | Up to 50 people, one suite, remote: configuration, Excel import, approvals, sign-in for all users, go-live check | ₹10,000$119 · per suite |
| Standard implementation | Up to 200 people: Quick start plus workflows, reports, role set-up and a side-by-side check | ₹25,000$299 · per suite |
| Plus implementation | 201 to 1,000 people, branches or group companies: Standard plus a project plan, weekly reviews and a named lead | ₹60,000$699 · per suite |
| Large or complex | Above 1,000 people, several countries or heavy integrations | Quoteafter a free scoping call |
| Data move from other software | History from another HR, CRM, helpdesk or accounting product, with checks | from ₹15,000from $179 · per suite |
| Side-by-side run support | Payroll or books run in parallel for up to 3 months until the numbers match | ₹5,000$59 · a month |
Training
| Service | What the customer gets | Guide price |
|---|---|---|
| Self-learning | Videos in English and Hindi, manuals by role, two-minute AI lessons and USR Assist in every app | ₹0$0 |
| Live online session | 90 minutes for one role, up to 25 people, recording included | ₹3,000$35 · per session |
| Role training pack | Four live sessions: admins, HR or finance, managers and employees | ₹10,000$119 · per suite |
| Train the trainer | In-house champions, with practice on a demo company | ₹20,000$239 · up to 5 people |
| On-site day | At the customer's office; travel and stay outside the partner's city at cost | ₹15,000$179 · per day |
Customisation
| Service | What the customer gets | Guide price |
|---|---|---|
| Your look | Logo, colours, email sender and login page, set by the customer in the app | ₹0$0 |
| Configuration change | New fields, forms, approval steps, templates, letters and notifications | ₹1,500$18 · an hour, 2-hour minimum |
| Change pack | 10 hours of configuration changes, valid for 6 months | ₹13,000$155 · per pack |
| Custom report or dashboard | A report or dashboard built to the customer's format | from ₹5,000from $59 · each |
| Connector set-up | Link USR Apps to other software by Excel, API or webhooks, tested end to end | from ₹15,000from $179 · per connector |
| Feature request | A new product feature, raised with USR INFOTECH for every customer; no code changes for one company | ₹0$0 |
Managed services and support
| Service | What the customer gets | Guide price |
|---|---|---|
| Standard support | First-line help on working days, with every paid USR subscription | Includedwith the licence |
| Support retainer | Named expert, 4-hour first response target for critical issues, monthly health check | ₹3,000$36 · a month, per company |
| Managed PMS | The partner runs goal, check-in and review cycles end to end | ₹25$0.30 · per employee a month, minimum ₹2,500 ($30) |
| Managed payroll (India) | The partner runs monthly payroll and statutory reports on USR Payroll | ₹49per employee a month, minimum ₹5,000 |
| App admin as a service | Users, roles, masters, reports and small changes handled for the customer | ₹5,000$59 · a month, per company |
Rules for every partner
Licence never changesNo partner, OKR Stars included, sells USR Apps above or below the USR list price.
Services are optionalSelf-service set-up, videos, manuals, USR Assist and standard support stay free for the customer.
Quote in writingThe partner gives a written scope and price before any paid work starts; nothing is charged without the customer's approval.
Guide prices v1.0 · 15 Nov 2026. Prices before GST or local taxes. Guide prices only: each USR partner is an independent business and sets its own service prices and terms, higher or lower. The USR set-up fee and USR Academy fees are USR INFOTECH's own and are shown on the pricing and Academy pages.
