Operations tools: user guide
How to use each tool in three steps, with tips, key words and the matching video. Reorder point, project timeline, support staffing, vendor scorecard and field visit cost.
Voice in English or हिन्दी. Open the video page
Reorder point calculator
Daily usage and supplier lead time. See the safety stock, the stock level at which to reorder, and the order quantity that keeps total cost lowest.
- Enter average and highest daily usage.
- Enter average and longest supplier lead time, and the order and holding costs.
- See safety stock, the reorder point and the best order quantity.
- Safety stock: Extra stock for bad days: (most daily use × longest lead time) − (average daily use × average lead time).
- Reorder point: When stock falls to average daily use × average lead time + safety stock, place the next order.
Project timeline planner
List up to six tasks in order with the working days each needs. See when each starts and ends, the finish date, and a simple Gantt chart.
- Enter the start date, working days and a buffer.
- List the tasks in order with the working days each needs.
- See each task's dates, the finish date and a Gantt chart.
- Add a buffer: Most projects run late. A 10% to 20% buffer on the total protects the date you promise.
- Tasks in order: This planner runs tasks one after another. If two can run together, plan them as one task with the longer duration.
Support staffing calculator
Tickets or calls a day, minutes to handle each, and agent hours. See how many agents you need to keep up, with a healthy workload.
- Enter tickets or calls a day and minutes to handle one.
- Enter agent hours, target busy time and the peak hour share.
- See the agents needed for the day and the peak hour.
- Busy time: Agents cannot be busy 100% of the time. 70% to 80% leaves room for breaks, training and sudden peaks.
- Plan for the peak: Tickets do not arrive evenly. Check you have enough people in the busiest hour, not just across the day.
Vendor comparison scorecard
Give each criterion a weight, score each vendor from 1 to 5, and see a weighted score and ranking you can share and defend.
- Name up to three vendors.
- Set a weight for each criterion and score each vendor 1 to 5.
- See weighted scores and the ranking.
- Agree weights first: Decide what matters most before you look at quotes, so the price does not decide everything by default.
- Score with facts: Use delivery records, quality rejections and support response times, not impressions.
Field visit cost calculator
Kilometres, technician time and parts. See what each visit really costs, the monthly cost of all visits, and the price that gives your target margin.
- Enter visits a month and kilometres per visit.
- Enter travel cost, hours per visit, technician cost and parts.
- See the cost per visit and the price at your target margin.
- True cost: Travel, technician time (including travel time) and parts. Many businesses forget time spent on the road.
- Price from cost: Price = cost ÷ (1 − margin). A 30% margin on a ₹1,400 visit means charging ₹2,000.
Key words
Why USR One
These tools are free. When you are ready, USR One does the same work for every person, every month: one login, one record across every department, AI in every app, prices in INR and USD, and data entered once and used everywhere.