Helpdesk software
Helpdesk software with a knowledge base
One support desk with SLA timers, escalation, a customer portal and a knowledge base that answers before a ticket is needed.
45+ apps, AI in every appISO 27001 · ISO 42001 · DPDP ReadyPrices in INR and USDMSME (Udyam) registered
What you can do
- Tickets with SLAs and escalation
- Knowledge base and help centre widget
- Customer portal
- AI drafts help articles from solved tickets
- Articles in Indian languages
- Complaints on WhatsApp become tickets
Why companies choose USR
- One login and one record for every department, so nothing is typed twice.
- AI in every app, with USR Assist doing routine work and you approving.
- Work on WhatsApp: approvals, reminders and updates.
- ISO 27001 and ISO 42001 certified, DPDP Ready; hosted on AWS, with Indian customers' data kept in India.
- Prices in INR and USD; full data export at any time.
Price. Part of the Service Suite. Every USR app from ₹39 ($1) per employee a month; free for up to 10 people. See pricing