IndustryTextiles, denim, garments, infrastructure, power and steel
CompanyListed manufacturing conglomerate, founded in the 1980s
Scale15,000+ employees · 25+ business units
ProductUSR PMS: 360° feedback and performance cycles
15,000+employees appraised across locations
500K+360° feedback responses processed
25+business units covered
3Xfaster appraisals
The challenge
The group runs 280,000+ spindles, makes 30 million metres of fabric and 48 million metres of denim a year, and has diversified into infrastructure, power, steel and seamless garments. After rapid expansion, it needed one consistent way to review a very diverse workforce.
- Spreadsheets and custom tools. Each unit ran appraisals its own way, creating data silos and inconsistent ratings.
- Three kinds of workforce. Blue-, grey- and white-collar employees needed different forms, languages and ways to take part.
- Feedback at scale. Collecting and scoring 360° feedback for 15,000 people by hand was slow and error-prone.
- Compliance pressure. Changing labour rules and operational complexity raised the cost of mistakes.
What USR INFOTECH did
1
Performance cycles, fully automated
Goal setting, tracking and reviews automated for 15,000 employees across business units and locations.
2
Custom 360° forms with averaged scoring
Role-specific 360° forms with average-based scoring, so feedback from managers, peers and teams turns into fair, comparable ratings.
3
Built for a multi-collar workforce
Self-service on mobile, multilingual screens and AI-powered insights, so shop-floor staff take part as easily as office teams.
4
KPI analytics for leadership
One view of performance across units, replacing manual consolidation.
The results
- 30,000+ HR hours reclaimed through streamlined workflows
- 12+ fully automated performance cycles run
- 50%+ reduction in manual processing and admin
- 3X faster review and feedback turnaround
- 2X improvement in engagement and satisfaction scores
Capabilities used
AI-powered insightsWorkflow automationCustom 360° formsAverage 360° feedback scoringKPI analyticsPerformance frameworkMultilingual self-serviceDigital adoption support
Customer name withheld for confidentiality. Figures as reported by the customer.
