IndustryIndustrial machinery and mobility solutions
CompanyEstablished 1945, part of a renowned group
Scale5,000+ employees · 5,000+ projects delivered
ProductUSR PMS: multi-rating KPI reviews
5,000+employees on scalable evaluations
30+custom rating criteria
75%KPI reverse-ratio efficiency
90%target achievement
The challenge
With more than 75 years in residential, commercial and industrial projects, the company had grown a large, multi-collar workforce. Its review process had not kept pace.
- Subjective reviews. No structured rating criteria, so assessments varied from manager to manager and employees saw little transparency.
- One scale for every role. Existing tools could not handle the variety of roles, from shop floor to engineering to sales, which hurt engagement.
- KPIs that told the wrong story. Without target-based ratings or reverse-ratio scoring (where lower is better, such as scrap or downtime), insights were misaligned.
- Manual, slow reporting. No real-time tracking and no quarterly score roll-up, so leadership could not see trends or act on them.
What USR INFOTECH did
1
A multi-rating system for every role
Three rating levels with 30+ customisable criteria, so each role is reviewed against measures that make sense for its work.
2
Target-based and reverse-ratio KPIs
Ratings calculated against targets, with reverse-ratio scoring for 'lower is better' measures. Average-based and sum-based scoring methods are available per KPI.
3
Quarterly score aggregation
Scores roll up across four quarters, so the annual rating reflects steady performance, not just the last few weeks.
4
Automated PMS reports and field check-ins
Leadership gets trend reports without spreadsheets, and field staff check in from the mobile app in their own language.
The results
- 98% accuracy in KPI tracking
- 5X faster goal alignment across teams
- 90% of KPIs automated through integrations
- 70% increase in employee engagement
- 3-level multi-rating system live for the whole workforce
Capabilities used
Multi-rating systemKPI benchmarkingReverse-ratio scoringQuarterly score aggregationCustom rating criteriaAutomated PMS reportsMultilingual platformMobile check-ins from the field
Customer name withheld for confidentiality. Figures as reported by the customer.
