This public limited manufacturing conglomerate, founded in the 1980s, operates at scale with 15,000+ employees. It runs 280,000+ spindles and 3,000 rotors, producing PV dyed yarn, cotton, and OE yarn. With ISO 9001:2008 certification, it manufactures 30 million meters of fabric and 48 million meters of denim annually. Expanding beyond textiles, it has diversified into infrastructure, power, steel, and seamless garments, with 54 knitting machines producing 5 million pieces per year.
Employees appraised across locations
BUs workforce covered by 3X faster timeline
360° Feedback data processed
Faster appraisals
The Challenge
Following rapid expansion, the manufacturing conglomerate sought to streamline workforce performance management across multiple business units. Managing 15,000 employees across diverse roles posed challenges in ensuring appraisal consistency, feedback transparency, and compliance.
The reliance on spreadsheets, custom-built tools, and manual processes led to inefficiencies, data silos, and inconsistent evaluations. HR teams struggled with tracking performance, standardizing multi-collar workforce appraisals, and aligning KPIs with business objectives.
Additionally, with evolving labor regulations and operational complexity, the company aimed to enhance compliance, minimize errors, and drive data-driven decision-making while maintaining workforce engagement and agility.
What did
USR INFOTECH do
USR INFOTECH’s expertise in large-scale workforce performance management made them the ideal partner for this transformation. Since implementation, USR INFOTECH has streamlined two critical areas: Performance Management Automation and Multi-Collar Workforce Engagement.
Performance Management Automation – USR INFOTECH deployed a tailored performance management system, automating goal setting, tracking, and reviews for 15,000 employees across multiple business units and locations.
Multi-Collar Workforce Engagement – Advanced self-service tools, multilingual support, and AI-powered insights ensured seamless adoption across blue, grey, and white-collar employees, improving efficiency and reducing manual effort significantly.
The Results
- 12+ Fully automated performance cycles implemented
- 30,000+ HR hours reclaimed through streamlined PMS workflows
- 50%+ Reduction in manual processing and administrative overhead
- 3X Acceleration in performance review and feedback turnaround
- 2X Enhanced workforce engagement and employee satisfaction metrics
