The The group is listed on the BSE and NSE in the hospitality sector, operating premium hotels and resorts across multiple categories. It manages over 100 properties with 5,900+ rooms, catering to both business and leisure travelers across 65+ locations. With a workforce of 4,000 multi-collar employees, the organization offers luxury experiences, fine dining, and loyalty programs to a diverse customer base.
Cumulative monthly performance cycles
Accurate negative KPI tracking
Flexible KPI ratings
Work locations aligned goals
The Challenge
Following rapid expansion across multiple locations, the hospitality group sought to enhance workforce performance alignment and operational efficiency. They prioritized KPI standardization across diverse job roles, ensuring seamless goal tracking for their multi-collar workforce.
The lack of process consistency across properties led to fragmented performance evaluations, manual reporting, and misaligned KPIs. Addressing these inefficiencies was crucial for improving workforce productivity and decision-making.
Additionally, with evolving industry standards and compliance regulations, the company aimed to implement a structured, data-driven approach to performance management while maintaining agility and delivering exceptional guest experiences.
What did
USR INFOTECH do
KPI Standardization & Automation – USR INFOTECH implemented a customized KPI framework, enabling standardized performance tracking across 100+ hotels and 65+ locations. This reduced manual efforts and ensured transparent, data-driven evaluations.
Multi-Cycle Performance Reporting – By deploying an AI-powered KPI platform, the company gained cumulative reporting across multiple review cycles, allowing better decision-making and workforce alignment.
Compliance & Workforce Optimization – USR INFOTECH integrated negative KPI tracking and custom rating structures to ensure accurate assessments, compliance adherence, and tailored performance evaluations for different job roles across the organization.
The Results
- 12+ Performance cycles KPIs streamlined
- 3X – Faster appraisal reviews
- 100% – Compliance met
- 4000+ – Employees' KPIs tracked
- 2X – Workforce engagement
